Shipping policy

Overview

• Free delivery on all products to mainland UK
• Chargeable installation and removal of waste packaging services
• Where do you deliver?
• How long will my delivery take to arrive?
• Is there a way to track my order?
• Delivery access requirements
• My delivery has not arrived, what should I do?
• How to report missing or damaged items

Free delivery on all products to mainland UK

All products come with free 1 or 2 man delivery to mainland UK addresses.

Quick Ship or stocked office chairs and accessories are delivered flat-packed by courier in 3 to 6 working days to a ground floor entrance or hallway. Made to order chairs are delivered fully assembled and free of charge in around 2-6 weeks depending on the model chosen and the manufacturer.

Flat-packed office desks, office storage and other larger items come with free room of choice delivery with lead-times varying by manufacturer. The lead-time for a specific item can be found on the product's detail page. You will receive notice of the intended delivery date by email or telephone depending on your chosen contact preference.

Chargeable installation and removal of waste packaging services

If you require your products to be pre-assembled or built on site, we offer the following chargeable services:

• Office chair pre-assembly: Applicable office chairs can be delivered fully assembled for £29 per chair. If this service is available for your product, you will be able to select it from the "Delivery & Assembly Options" drop down menu.
  
  
• Standard room of choice delivery, installation and waste removal (desks & large items): This service includes 2 man room of choice delivery, expert on site installation and removal of all waste packaging in 10 to 12 working days. If this service is available for your product, you will be able to select it from the "Delivery & Assembly Options" drop down menu. You will receive a telephone call to notify you of the intended delivery date and contacted by your installation team 30 minutes before they arrive. This service starts from £75 including VAT per item. 
  
  
• Premium room of choice delivery, installation and waste removal (desks & large items): This services includes 2 man room and day of choice delivery on stocked items, on site installation and removal of waste packaging in 6-7 working days. If this service is available for your product, you will be able to select it from the "Delivery & Assembly Options" drop down menu. You will receive a telephone call to arrange a suitable delivery date and contacted by your installation team 30 minutes before they arrive. This service starts from £115 including VAT per item.

If a product has chargeable delivery and installation options, you will be prompted to select your desired service (if any) when you add the item to your cart.

 

Where do you deliver?

We currently deliver to Mainland UK only which excludes Northern Ireland, the Highlands and any offshore islands.

How long will my delivery take to arrive?

Lead-times vary by manufacturer. We aim to deliver stocked or Quick Ship items within 3-6 working days on any order placed before 14:00. If you place an order after 14:00, on a weekend or bank holiday your order will be processed on the next working day. Made to order items are delivered in 2 to 6 weeks depending on the model and manufacturer chosen. You can find your product's lead time on the product detail page.

How do I track my order?

Orders placed before 14:00 will receive an order confirmation the same day with an indicated day of delivery. We can give you an estimated 2 hour time window for your delivery on request. Please email sales@fenstoneofficefurniture.co.uk or call us on 0207 788 8449.

Delivery access requirements

Please ensure there is suitable access for a 7.5 tonne delivery vehicle where required. If we are unable to deliver your item due to insufficient access, it may be returned to us and further delivery charges will be made to redeliver your items.

What should I do if my delivery doesn’t arrive?

If your goods have not arrived on the indicated delivery day, please email sales@fenstoneofficefurniture.co.uk or call us on 0207 788 8449. We will contact the courier on your behalf and provide a resolution as quickly as possible, normally the same working day.

How to report missing or damaged items

If you have any damaged or missing items, please refer to our Returns Policy where full details can be found.